Bailey Podiatry
For this business spotlight feature I got to hear the story behind Bailey Podiatry. Here are Michelle’s responses to the questions that I asked:
What inspired you to open your own Podiatry clinic in Brampton?
It has always been my dream to have a clinic where I could build meaningful relationships with patients and offer the kind of care I would want for my own family. Brampton felt like the perfect place to create a warm, welcoming space where people feel truly looked after. After years of experience, I wanted the freedom to combine clinical expertise with a personal, holistic approach that wasn’t limited by time pressures or rigid protocols.
How does your clinic stand out in terms of patient care and services?
My priority is making every patient feel valued and heard. At Bailey Podiatry & Reflexology, appointments are never rushed—we take time to understand each person’s concerns and goals. I’m especially proud of our holistic approach. Adding reflexology to the clinic has been a natural way to help patients not only with their physical health but their emotional well-being too. It's about treating more than just feet—it’s about the whole person.
How has your background in diabetes and wound care shaped the services you offer?
Working with patients who had complex conditions like diabetes taught me how vital early intervention is. It’s one thing to treat a wound, but preventing it in the first place has such a huge impact on quality of life. I bring this focus to my clinic by offering detailed assessments and working closely with patients to manage risks before they become serious problems.
How has your work with the NHS influenced your approach to running your own clinic?
The NHS was where I learned the importance of teamwork, resilience, and being adaptable. It also showed me the value of truly listening to patients—they often know more about their own health than they realise. I strive to create an environment that combines NHS-level professionalism with the flexibility and personalisation of a private clinic.
What types of podiatry services do you provide at your clinic?
We offer everything from routine care—like nail cutting, corns, and calluses—to more specialised treatments such as verrucae and fungal nail treatments, wound care, helping with ingrown toe nails, chair-side assessments providing exercise and tailored aftercare. We can also provide basic orthotics to help with issues like heel pain or flat feet. With the addition of reflexology, I’m able to support patients with stress and energy balance, making the services even more comprehensive.
What steps do you take to ensure patients understand their foot health?
Education is central to what I do because I know that understanding your own health is empowering. I take time during every appointment to explain the "why" behind treatments and conditions. Whether it’s using diagrams, showing patients what I’m seeing, providing exercise sheets, aftercare leaflets or offering tips they can use at home, I focus on practical advice they can take away and feel confident about.
What impact would you say the local community has had on your business?
I feel so lucky to work in Brampton. The community has been incredibly supportive, from recommending the clinic to others to showing genuine appreciation for the care we provide. That sense of trust and connection motivates me every day—it’s really special knowing I’m making a difference in the lives of people I see in the shop or at local events.
How do you see your clinic growing or evolving over the next few years?
I’m excited to see where the integration of reflexology will take us. I’d love to expand the clinic to offer more services and maybe even bring in additional therapists to build a multidisciplinary approach to care. Ultimately, the goal is to keep listening to patients and evolving our services to meet their needs.
What’s the most surprising or interesting thing about your work that people might not know?
The most fascinating part of my work is how much the feet reveal about someone’s overall health. A small change in the foot—like the colour of the skin or shape of the nails—can be an early warning sign for bigger issues. What really surprises people, though, is how life-changing good foot care can be. Patients often tell me how much lighter, more mobile, or even more confident they feel after a treatment.
What advice would you give to someone considering a career in Podiatry or Reflexology?
Follow your passion, but remember it’s as much about people as it is about techniques. Both podiatry and reflexology require empathy, communication, and a genuine interest in others. My advice would be to shadow professionals to see the diversity of the work and make sure you’re prepared to keep learning throughout your career. The rewards are huge—you have the opportunity to improve someone’s health and well-being in ways you can’t always predict.
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